FAQ about our products
Black smoke is coming from my candle, what can I do?
All candles produce black smoke when burned for a long time. Simply trim the wick to 5mm before each burn to get rid of the smoke. Trimming the wick ensures the candle is environmentally friendly and lasts longer.
How long can my candle burn at a time?
The National Candle Association recommends that no candle be burned for more than 4 hours at a time. It is also recommended to stop using the candle if 1/4 of the wax remains. Never leave the candle unattended and keep it away from children and pets.
What should I do if the wick glows after I put it out?
Normally every wick naturally glows a little. If the wick literally burns up when you extinguish the candle, you can dip it into the liquid wax mixture and carefully put it back upright. Alternatively, squeezing out the embers with moistened fingertips can help.
What can I do if my candle soots or the flame flickers?
Wick too long:
The wick should be trimmed in small pieces until the soot stops. The wick should be around 10 mm long for proper burning.
Drafts can cause soot and flickering and should therefore be avoided.
Why shouldn't there be foreign objects in the candle?
Foreign bodies contaminate the wax. The dirty wax clogs the wick. This prevents the absorbency of the wick.
Furthermore, foreign objects can catch fire, destroying the candle and becoming a source of danger. This is especially true if the foreign body is on the edge of the candle. The edge of the candle is broken and the candle runs continuously.
What is the best way to spray?
Spray as high up as possible. This is the best way to distribute the scent.
What is the maximum number of sprays I can use?
The more sprays, the more intense the scent experience becomes. There is no maximum number of sprays.